Technology has delivered one of the most frustrating experiences one can possible suffer. Contacting your telephone provider.

I have just tried in vain for a number of hours to connect to my very own personal account and settings with our telephone company. This is necessary to set a little thing called voice mail. At present, if you call me the phone just rings out. So naturally I want to activate my free answering service. So let me tell you the story so far.

Naturally I went to the very professional website at first and started looking for instructions to activate voice mail. One hour later I discover that these instructions can only be viewed in my account page. I do not have an account, so I start setting it up. I need an activation code. Right. Easy.

No. Not so easy. My email address is not valid as it is not an address supplied by my telephone provider. Next option. SMS. Good. No, not good. My iPhone is not with this provider so it will not send it to me.

Ok, that’s right. I do have an old mobile with this company. Hunt, search, find and put on charge as it is completely dead. Wait an hour to charge. Then as if by magic, my very own personal code arrives by SMS on my old forgotten mobile phone. As a sliver lining, I also got an old message from my daughter. She must have sent it to my old number by mistake. But it was nice to read, even if it was three months old.

So back to the website, fully code equipped and ready to access my very own personal account and settings and instructions for activating my voice mail.

You guessed it. ‘Server error. Sorry for the inconvenience. Please try later.’

My old mobile just went flying through the window on its way to its journey down fourteen floors.

So, after four hours of trying, I can only say that if you call our home phone and we are not around to answer; BAD LUCK! Send us an email instead.

Please Give Me A Human
Tagged on:             

3 thoughts on “Please Give Me A Human

  • 20/08/2010 at 6:37 pm
    Permalink

    These days with technology.:you would think things would be more efficient. 2. You would think replies would be pleasant and personal because now technology allows 4 more time. 3. Instead we are in a more complicated , less personal . less helpful personal world. of robots and voice info. I empathize with you totally, Derek! . Sincerely, Karen >>> Karnjay HUGS.

  • 21/08/2010 at 9:35 am
    Permalink

    I agree with Karen.

    A few weeks back my phone provider sent through new software for my Nokia 2760 mobile phone. To initiate the new software I was told to turn off my phone and then turn it on. Since then Derek, my phone has lost the ability to receive text messages; but I can still send them????

    I've tried everything I can think of to undo my providers damage, but to no avail.

    I agree with you. Thank God for emails :)

  • 31/08/2010 at 9:38 am
    Permalink

    Dealing with non-human answering service can drive a man insane. I hate talking to anybody but a human on the phone. I have heard of some some very intuitive new innovations in the robotic answering service but no matter how far things advance I feel some things may never be the same as human interaction.

Comments are closed.